Return & Refund Policy

Return & Refund Policy

At BioMisr, customer satisfaction and product quality are important to us. Due to the nature of cosmetic and personal care products, returns and exchanges are subject to the following conditions.

Opened or Used Products
For hygiene and safety reasons, products that have been opened, used, or have had their original packaging or seal removed cannot be returned or exchanged, unless the product is defective.

Damaged or Defective Products
If you receive a damaged or defective product, please contact BioMisr as soon as possible after receiving your order. Please provide your order details and clear photos of the product and packaging so our team can review the issue.

Incorrect Products
If you receive a product different from the one you ordered, please contact us with your order details. Once verified, our team will assist you with the appropriate replacement or return.

Unopened Products
Unopened and unused products may be eligible for return or exchange provided they are in their original condition and packaging. Eligibility will be confirmed by our team after reviewing the request.

Refunds
Approved refunds will be processed after the returned product has been received and inspected. The refund will be issued according to the applicable payment method and processing procedure.

Contact Us
For return, exchange, or refund requests, please contact BioMisr through our Contact Us page and provide your order number and relevant details.