Refund policy
Returns
Returns are accepted within 14 days of receiving your order.
Items must be unused, unopened, and sealed with the original safety sticker.
Unsealed or used items cannot be returned.
To request a return, contact us via email or Facebook/Instagram DMs and provide:
- Order number
- Name & phone number
- Reason for return
- Clear photos of the invoice and products
Return shipping fees are paid by the customer, except for damaged or incorrect items.
You can always contact us for any return question at info@biomisrgroup.com.
Damages and issues
For damaged, incorrect, or defective items, BioMisr covers all shipping costs.
All shipping costs are covered by BioMisr.
Contact us via email or social media DMs with photos and order details.
Exchanges
Exchanges are accepted within 14 days of receiving the order.
Items must be unused, unopened, and sealed.
To request an exchange, contact us via email or social media DMs with:
- Order number
- Name & phone number
- Exchange details
- Clear photos of the invoice and products
Exchange shipping fees are paid by the customer.
Refunds
Refunds are issued to:
The original card used, or
Vodafone Cash for COD orders.
Returns are processed within 10 working days after receipt.
Refunds may take 5–10 working days to appear.
Shipping fees are non-refundable.
Promotions and free shipping are not refundable—only the paid item value is refunded.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you.
Thank you for your understanding and cooperation.